What happened to my credits? Snailmailme.com no longer uses credits, if you had previously bought credits, your account will have been credited the amount equivelant to what you had purchased minus the cost of any messages you have sent (Click here for more information}. If you had not bought credits, but had free ones, they have been well past their expiry date of 90 days and have now been removed from your profile.
How Secure is Your Online Payment System? Snailmailme.com uses Beanstream Electronic Payment Processing for processing all of our online orders. Our understanding is that Beanstream is Canada's leading provider of online authentication and electronic payment solutions. As such, Beanstream requires that we meet stringent internet security standards in order to ensure the integrity of all transactions. To find out more about Beanstream's service, please visit their website at http://www.beanstream.com.
How does Snailmailme.com Work? When you send an item through Snailmailme.com, your message is first created digitally on a secure Snailmailme.com server. Next, your message is securely transferred to our automated processing stage, where your message is printed, placed in an envelope, sealed, has postage applied, and then sent to Canada Post (www.canadapost.ca) where it is then delivered by mail.
What do your prices include? The price of the credits that you purchase and use to send Snailmailme.com Messages covers various costs. They include, but are not necessarily limited to; processing of your message both digitally and physically, high-quality paper stock, printing costs, shipment to Canada Post, and postage.
How long does it take for a Snailmailme.com Message to arrive? Snailmailme Messages are normally processed the day after they are created and submitted on our website. After being processed, Snailmailme Messages are then sent to Canada Post within 1-2 business days and processed according to their world-class postal standards. For more information on Canada Post delivery times, please visit http://www.CanadaPost.ca.
What happens if I need to get an old message resent to me so I know what I wrote? After you have submitted an order on Snailmailme.com we will email you an order confirmation, including a PDF attachment of the message you have just created. If you have deleted, or otherwise lost this email confirmation, please contact us and provide us with the details of the message you are trying to recover. Please note that for security reasons we purge our system of old messages regularly and cannot guarantee that we will be able to retrieve a Snailmailme Message.
Why does my image appear pixelated in the PDF preview? Two probable solutions are as follows: First try adjusting the zoom on the PDF preview to 100%. This will give you the most accurate preview of what your Snailmailme Message will look like once it is printed. If your image still appears pixelated, try uploading a higher quality image; if your image file has a low resolution, the image will appear pixelated when set to fit the print area. Furthermore, for best results, we recommend uploading images with a minimum resolution of 300 dpi and dimensions of 1800px by 1200px (for photos) and 1800px by 1350px (for postcards).
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